Chromperfect Chromatography Software © 2020 - Chromperfect is a Registered Trade Mark of Justice Innovations Inc. dba Justice Laboratory Software * Some references may appear on this website to trademarks belonging to others not affiliated with Justice Innovations Inc, including references which may not display the ® symbol. All references to other trademarks belonging to third parties or referring to branded software or instruments, shall be understood to refer to those registered trademarks owned by others, and not to any trademark belonging to Justice innnovations Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Privacy Policy

Terms of Service for

Technical Support

Please read the following and click the button

at the end of the page to contact our technical

support team.

1) What is Technical Support?

Technical support is defined as assistance, by phone, email or remote access, to customers when their Chromperfect system no longer performs as advertised.

2) We only offer technical support for supported

Chromperfect versions

Below is a list of Chromperfect systems dating back to 2000 and the support options available for each version. * Please note that we can no longer offer support or replace software or licenses for versions that are listed above as “End of life”. In order to receive support your Chromperfect software must first be upgraded to Chromperfect 8. ** Current life cycle for Chromperfect version 6.016 or higher extends until 31st December 2020 when this version will no longer be supported. Click here to contact the sales team or call 973 586 8551 to discuss upgrade options.

2) Support agreements

Chromperfect is supplied with a 12 month support agreement from the date the product is shipped. After this 12 month period, customers have the option to extend support on an annual basis. Support agreements include all software updates as well as telephone, email and remote support. To find out more click here. We support all our customers with basic assistance, we may suggest that you purchase a support agreement if you require frequent or extensive support for your Chromperfect system.

3) Internet connection to your PC is mandatory

for complex support issues

We can only offer telephone and email support for simple issues. If we can not resolve your issue over the phone in the first 10 minutes, a remote connection to your computer will be required. It is your responsibility to ensure an Internet connection is available to resolve your support issue if requested. You may need to contact your IT team to set this up for you. Without Internet access we may not be able to assist you,

4) You will need Administrator rights both on

the local PC and the network to resolve certain

issues

Chromperfect needs access to both local services on the PC, network access and reliable network communication to external hardware such as instrumentation this. We may require that full administrator rights are provided in order to install, configure or diagnose issues with your Chromperfect system. It is the customers responsibility to ensure that the correct level of access is available during our support sessions and this may require support from your IT team.

5) Technical Support is not user training

After a customer purchase of Chromperfect, we provide a special period of support to ensure that the users of the system are familiar with the key features of the software so they can collect data, produce reports and generally ensure that the product is fit for the purpose that it was intended. This initial period is offered to train local “super users”. These users will be able to offer help and assistance to colleagues. It is the customers responsibility to train new users. New employees should not contact our support staff for general help in the day to day use of the product, We offer user training sessions both on-line and on-site to provide additional training for customers. Click here to find out more about our training course.

6) Technical support is not system

implementation

Chromperfect is the most advanced and powerful chromatography data system available, while it is very easy to use, setting up complex reporting, alarms and calibrations can be both challenging and time consuming. Our technical support team can not help you implement Chromperfect to your lab SOP’s, however we do offer a service either on-line or on-site. Click here to find out about implementation services.

7) Technical Support is not your desk draw!

The safe storage of your Chromperfect installation media is your responsibility. If your PC or Chromperfect license disk malfunctions we can not provide replacement software for you to reinstall your Chromperfect. When you receive your Chromperfect system it will include a USB license key. This key also contains the software to install your Chromperfect system. Before installing your Chromperfect system you should copy the contents of your key to a separate and secure location. This will act as your back-up should you need to reinstall the software in case of system failure in the future. Remember always copy from USB key and never remove, edit or add files to the key (see point below).

8) Technical support is offered on Chromperfect

software and hardware only

Some issues that you may experience may have nothing to do with our software. We can not offer any assistance for issues caused by, but not limited to, Windows updates, anti-virus or security software, network or computer user restrictions, other third party software or PC hardware.

9) Loss of key = Loss of license

Your license to use Chromperfect is contained on the USB key supplied with your system. This key needs to be inserted into a USB port at all times for Chromperfect to run. If you lose your key you will need to re- purchase the software.

10) Your key is not a storage drive

Your Chromperfect USB key is not a standard USB drive and it should never be used to store files. The key is uniquely configured for your system and any changes to the files on the key can result in permanent license failure. NEVER format, edit, add or delete files from your USB key. If your key becomes corrupted due to user error, click here to contact our sales team who can discuss your options. “I have read, understand and agree with points 1 to 10 listed above” .
Contact Support Contact Support
CHROMPERFECT VERSION
BRAND NAME
WIN10 COMPATIBLE
SUPPORT STATUS
5.x or lower
Chromperfect Spirit or LSi
no
No Support - End of life*
6.0.1 to 6.0.14
Chromperfect 7 or SL
no
No Support - End of life*
6.0.16 or higher**
Chromperfect Seven or SL
YES
SUPPORTED
8.x
Chromperfect 8 or SL
YES
SUPPORTED
Chromperfect Chromatography Software © 2020 - Chromperfect is a Registered Trade Mark of Justice Innovations Inc. dba Justice Laboratory Software * Some references may appear on this website to trademarks belonging to others not affiliated with Justice Innovations Inc, including references which may not display the ® symbol. All references to other trademarks belonging to third parties or referring to branded software or instruments, shall be understood to refer to those registered trademarks owned by others, and not to any trademark belonging to Justice Innnovations Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Privacy Policy

Terms of Service for Technical Support

Please read the following and click the button at the end of the page to contact our technical support team.

1) What is Technical Support?

Technical support is defined as assistance, by phone, email or remote access, to customers when their Chromperfect system no longer performs as advertised.

2) We only offer technical support for supported Chromperfect versions

Below is a list of Chromperfect systems dating back to 2000 and the support options available for each version. * Please note that we can no longer offer support or replace software or licenses for versions that are listed above as “End of life”. In order to receive support your Chromperfect software must first be upgraded to Chromperfect 8. ** Current life cycle for Chromperfect version 6.016 or higher extends until 31st December 2020 when this version will no longer be supported. Click here to contact the sales team or call 973 586 8551 to discuss upgrade options.

2) Support agreements

Chromperfect is supplied with a 12 month support agreement from the date the product is shipped. After this 12 month period, customers have the option to extend support on an annual basis. Support agreements include all software updates as well as telephone, email and remote support. To find out more click here. We support all our customers with basic assistance, we may suggest that you purchase a support agreement if you require frequent or extensive support for your Chromperfect system.

3) Internet connection to your PC is mandatory for complex support issues

We can only offer telephone and email support for simple issues. If we can not resolve your issue over the phone in the first 10 minutes, a remote connection to your computer will be required. It is your responsibility to ensure an Internet connection is available to resolve your support issue if requested. You may need to contact your IT team to set this up for you. Without Internet access we may not be able to assist you,

4) You will need Administrator rights both on the local PC and the network to resolve certain issues

Chromperfect needs access to both local services on the PC, network access and reliable network communication to external hardware such as instrumentation this. We may require that full administrator rights are provided in order to install, configure or diagnose issues with your Chromperfect system. It is the customers responsibility to ensure that the correct level of access is available during our support sessions and this may require support from your IT team.

5) Technical Support is not user training

After a customer purchase of Chromperfect, we provide a special period of support to ensure that the users of the system are familiar with the key features of the software so they can collect data, produce reports and generally ensure that the product is fit for the purpose that it was intended. This initial period is offered to train local “super users”. These users will be able to offer help and assistance to colleagues. It is the customers responsibility to train new users. New employees should not contact our support staff for general help in the day to day use of the product, We offer user training sessions both on-line and on-site to provide additional training for customers. Click here to find out more about our training course.

6) Technical support is not system implementation

Chromperfect is the most advanced and powerful chromatography data system available, while it is very easy to use, setting up complex reporting, alarms and calibrations can be both challenging and time consuming. Our technical support team can not help you implement Chromperfect to your lab SOP’s, however we do offer a service either on-line or on-site. Click here to find out about implementation services.

7) Technical Support is not your desk draw!

The safe storage of your Chromperfect installation media is your responsibility. If your PC or Chromperfect license disk malfunctions we can not provide replacement software for you to reinstall your Chromperfect. When you receive your Chromperfect system it will include a USB license key. This key also contains the software to install your Chromperfect system. Before installing your Chromperfect system you should copy the contents of your key to a separate and secure location. This will act as your back-up should you need to reinstall the software in case of system failure in the future. Remember always copy from USB key and never remove, edit or add files to the key (see point below).

8) Technical support is offered on Chromperfect software and hardware only

Some issues that you may experience may have nothing to do with our software. We can not offer any assistance for issues caused by, but not limited to, Windows updates, anti-virus or security software, network or computer user restrictions, other third party software or PC hardware.

9) Loss of key = Loss of license

Your license to use Chromperfect is contained on the USB key supplied with your system. This key needs to be inserted into a USB port at all times for Chromperfect to run. If you lose your key you will need to re-purchase the software.

10) Your key is not a storage drive

Your Chromperfect USB key is not a standard USB drive and it should never be used to store files. The key is uniquely configured for your system and any changes to the files on the key can result in permanent license failure. NEVER format, edit, add or delete files from your USB key. If your key becomes corrupted due to user error, click here to contact our sales team who can discuss your options. “I have read, understand and agree with points 1 to 10 listed above” .
Contact Support Contact Support
CHROMPERFECT VERSION
BRAND NAME
WIN10 COMPATIBLE
SUPPORT STATUS
5.x or lower
Chromperfect Spirit or LSi
no
No Support - End of life*
6.0.1 to 6.0.14
Chromperfect 7 or SL
no
No Support - End of life*
6.0.16 or higher**
Chromperfect Seven or SL
YES
SUPPORTED
8.x
Chromperfect 8 or SL
YES
SUPPORTED